1Scope
Covers: Kedaify subscription fees (the Pro plan). This is the only payment that goes through a payment provider and falls under this policy.
Doesn't cover: transactions between a Merchant and their customers. A customer's payment for an order (for example by a QR code or transfer on the store page) goes straight into the Merchant's account and doesn't pass through Kedaify. Refunds for those transactions are the Merchant's matter and responsibility towards their customer, under each store's own policy.
2Try before you pay
- Free 14-day Pro trial. A new store gets every Pro feature free for 14 days, so you can judge for yourself whether Pro suits your business.
- Short plans. In Indonesia Pro can be paid for 1, 3, 6 or 12 months; if unsure, start with 1 month. Outside Indonesia Pro is US$3.99 a month or US$29.99 a year; if unsure, start with monthly.
- The price shows before you pay, on kedaify.com and on the Upgrade page. In Indonesia you pay once up front, with no automatic renewal or charge. Outside Indonesia the subscription renews and is charged at the start of each period until you cancel.
3When we refund
a. A duplicate payment. If you paid more than once for the same bill, or paid twice close together because of a fault during payment, we refund the extra after taking off the transaction fee the payment provider charged for that payment, or, if you prefer, we turn it into extra Pro time worth the full payment.
b. An error on our side, refunded in full with nothing taken off, meaning:
- the payment went through but Pro didn't turn on, and we can't turn it on within 3 working days of your report;
- the amount charged differs from the price shown when you chose the plan: we refund the difference;
- a charge caused by a fault in our system.
4After Pro is on
Pro turns on and can be fully used as soon as the payment goes through. So apart from the cases in section 3, the time left on a plan isn't refunded as money, for example if:
- you stop using Kedaify before the period ends;
- you change your mind or pick the wrong plan length (1, 3, 6 or 12 months, or monthly or yearly);
- your business closes, changes its name or moves to another service;
- the account or store is suspended for breaking the Terms of Service.
This doesn't reduce any right the law gives you.
5Cancelling
Indonesia: as there's no automatic renewal, there's nothing to cancel. Pro stays on until the end of the period you've paid for, then the store goes back to the Free plan.
Outside Indonesia: cancel at any time from your Polar subscription page (the link is in the receipt Polar emails you), or ask us through the contacts below. There's no further charge after you cancel. Pro stays on until the end of the period you've paid for, then the store goes back to the Free plan.
Either way, products, orders and store data are not deleted.
6How to ask
Ask within 30 days of the payment date by WhatsApp or email, using the contacts below, with:
- your Kedaify account's email address and your store's address (yourshop.kedaify.com);
- the payment date and proof of payment (if you have it, the bill number from the payment page);
- a short explanation: a duplicate payment, Pro not turning on, or a charge that doesn't match;
- for a payment in rupiah, a bank account or e-wallet in your name to receive the money.
7Process and timing
We review every request within 3 working days. If approved, a payment in rupiah is transferred within 7 to 14 working days to a bank account or e-wallet in your name, because payments by virtual account, QRIS and retail outlets can't be sent back to their source. Card payments, and payments through Polar from outside Indonesia, are refunded to the card or method used. When the money arrives can depend on your bank or payment provider.
8Contact us
Questions about refunds can be sent through the contacts at the bottom of this page.