Terms of Service

1Definitions

• Kedaify: the online store builder available at kedaify.com.
• Service: the platform for making a store page and a catalog of menu items, products or services, and for receiving orders, enquiries or bookings from customers.
• User / Merchant: the business owner who creates and manages a store on Kedaify.
• Customer: a person who orders or buys from a Merchant's store.
• Plan: a subscription option (Free or Pro) and its features.
• Pro period: the time a paid Pro plan runs (1, 3, 6 or 12 months in Indonesia; the current monthly or yearly subscription period outside Indonesia), or the free trial.

2About the Service

Kedaify helps small businesses make an online store page: a business profile, a catalog of menu items, products, services or listings with prices and stock, and ordering links through WhatsApp, delivery apps, a payment QR code or bank transfer, or a form for enquiries and bookings. Kedaify also provides a dashboard (orders, POS, stock and ingredients, sales reports, promos, reviews), a creator page (links, free downloads and digital products), and tools for adding many products at once, including from another platform's export file. Every store gets the address yourshop.kedaify.com.

Kedaify also offers free tools at kedaify.com/alat (in Indonesian), such as cost and selling price calculators, which work without an account. The sums run on your own device.

3Payments and Kedaify's role (important)

4Sign-up and account

• You must give true information and keep your account's sign-in details private.
• You are responsible for everything that happens in your account.
• The Service is meant for business use; you confirm you're allowed to act for the business you sign up.

5Plans and prices

• The Free plan costs nothing and has no time limit, for stores with up to 100 products.
• Pro in Indonesia is paid once up front for 1, 3, 6 or 12 months and holds up to 10,000 products. The price of each plan length is shown on kedaify.com and on the Upgrade page before you pay. There is no automatic renewal or charge.
• Pro outside Indonesia is a subscription of US$3.99 a month or US$29.99 a year, holding up to 10,000 products, paid by card through Polar, our merchant of record. It renews automatically at the end of each period until you cancel. You can cancel at any time; Pro stays on until the end of the period you've paid for. The price is shown on the Upgrade page before you subscribe.
• Business in Indonesia, for businesses with several branches or a team, is paid once up front in rupiah for 1, 3, 6 or 12 months, with no automatic renewal or charge. The price is shown on the Upgrade page before you pay.
• Business outside Indonesia is a subscription of US$12.99 a month or US$109.99 a year, paid by card through Polar. It renews automatically at the end of each period until you cancel. A store already paying for Pro this way has that subscription switched to Business, and Polar charges the difference for the rest of the period.
• Yearly price for the first 100 stores (Indonesia): a store among the first 100 that pays for 12 months keeps that yearly price for its next 12-month renewals. The 1, 3 and 6 month plans use the price at the time.
• Free Pro trial: the first store on an account gets the Pro plan free for 14 days, once per person (another account on the same Gmail address, or an account deleted and signed up again, doesn't get a new trial). When the trial ends, the store goes back to the Free plan unless you pay for Pro.
• Ajak Tetangga (Indonesia): an eligible Merchant in Indonesia can invite other businesses through a personal link and get Pro time as a reward, under the rules at kedaify.com/baru/ajak-tetangga (in Indonesian). Kedaify decides whether a store counts as active. Rewards have no cash value and can't be transferred. Kedaify can end a membership and take a reward back for cheating, spam, or untrue promises to a prospective store (for example "guaranteed sales"). The program can change or end; rewards already given stay, unless taken back for cheating.
• Paying before a Pro period ends (Indonesia) adds the new time from the end date, so the days you have left aren't lost. Outside Indonesia a subscription starts on the day you subscribe.
• When a Pro period ends, the store goes back to the Free plan: products, orders and store data are not deleted or hidden, the "Made with Kedaify" label shows again, and Pro features lock until Pro is on again. A store with more than 100 products stays on show and its products can still be edited, but it can't add products or use bulk upload.
• Payments are processed by official payment providers: Duitku for payments in rupiah, and Polar for payments from outside Indonesia.
• We refund a subscription fee for a duplicate payment (minus the payment provider's transaction fee) or an error on our side. Because Pro turns on as soon as it's paid, stopping partway through a period doesn't refund the time left. See the Refund Policy.
• Prices can change; we announce changes, and they never apply to a period that's already paid.
• Each plan's features are described on the pricing pages at kedaify.com.

6Your obligations and what's not allowed

You agree not to use Kedaify for:

• selling goods or services that break the law of the Republic of Indonesia or of the country where you sell (for example narcotics, illegal weapons, gambling, counterfeit or pirated goods);
• fraud, money laundering, or anything that misleads Customers;
• uploading content that infringes other people's rights, contains hate speech or pornography, or breaks the law;
• disrupting, hacking or misusing Kedaify's systems;
• writing fake reviews for your own store or another, or asking for reviews in return for a reward you don't disclose.

Store content (names, photos, descriptions, prices, and the files and links shared through a creator page) belongs to and is the responsibility of the Merchant, including content brought over from another platform (for example a marketplace export file): you confirm you have the right to use and share it. A Merchant can hide reviews on their store but can't change what they say; Kedaify can remove reviews or content that break these Terms.

7Intellectual property

Kedaify's brand, software and design belong to us. You own the content you upload and give us a limited licence to show it in order to run the Service.

8Suspension and termination

We may suspend or close an account that breaks these Terms or the law; a suspension for a breach is not a case that gets a refund. You can stop using the Service at any time; refunds follow the Refund Policy.

8aFeedback

Feature ideas and problem reports you send us (for example through the dashboard's What's new tab) help us improve the Service. We may use those ideas without any duty or payment to you, and we don't promise to build every one.

9Limitation of liability and disclaimer

The Service is provided "as is". As far as the law allows, Kedaify is not liable for indirect loss, lost profit, or loss arising from transactions between a Merchant and their Customers. We work to keep the service available but don't guarantee it will never be interrupted.

Results from the free tools and from dashboard reports (for example cost of goods, selling price, profit, or another platform's estimated fees) are estimates based on the numbers you enter and the rates in force on the date shown. Third-party rates can change at any time; pricing decisions stay yours.

10Indemnity

You agree to hold Kedaify harmless from third-party claims that arise from your breach of these Terms or your misuse of the Service.

11Changes to these Terms and the Service

We may update these Terms and the Service's features from time to time. The latest version applies from when it's published on this page.

12Governing law

These Terms are governed by the law of the Republic of Indonesia. Any dispute is first to be settled by discussion in good faith.

13Contact us

Questions about these Terms can be sent through the contacts at the bottom of this page.