New feature · 3 min read
Inbox: letters from Kedaify, right in your dashboard
We built Kedaify because small business profits are thin, and it would be a shame to lose them to fees and bills. Now we have a place to share stories with your store: the Inbox, inside the dashboard, with no need to open your email.
1. Letters from Kedaify arrive in your dashboard
At moments that matter for your store, like when a new store opens or turns one month old, a letter from us lands in your Inbox. It is about your store and the Kedaify journey, not ads.
- A badge in the menu and a banner in the dashboard show when there is a new letter.
- Phone notifications on? You are told straight away.
- The same letter is also emailed to your account address, so it reaches you even if you haven't opened the dashboard.
- Each letter is sent only once, usually at least 14 days apart.
How to use it: Open the menu at the store logo → Inbox. It is on every plan.
2. Write back to us
How is selling with Kedaify going for you? Write it below the letter. The Kedaify team reads everything, though we don't always reply.
- No email or WhatsApp needed. It is all in one place.
- The Inbox is not a help desk. Have an idea or a problem with your store? Use Suggest a feature and Report a problem in the What's new tab.
- If there is a message from us you haven't opened within a day, we send one reminder email.
How to use it: Inbox → write in the box at the bottom.
3. The official-account badge, so you don't get scammed
Messages from Kedaify always carry a blue check. That badge can only appear on messages from us, so it can't be faked in the Inbox. Tap the Kedaify name to see our profile, what we stand for, and how to recognise a real letter.
- Kedaify never asks for your password, sign-in code or a money transfer through the Inbox.
- Someone claims to be Kedaify outside the Inbox and asks for those things? Ignore them.
How to use it: Inbox → tap the Kedaify name.
Questions about this release
Is the Inbox free?
Yes. The Inbox is on every plan, including Free.
Does every message get a reply?
Not always. The Kedaify team reads every message, but the Inbox is not a help desk. Having trouble with your store? Use Report a problem in the What's new tab.
Does Kedaify know when I've read a letter?
Yes. We record when a letter is opened and read, in the Inbox and in email, and which links are tapped, so we know which letters are useful. The details are in the Privacy Policy.
Can I stop getting the emails?
Yes. Turn off Kedaify letters by email in Settings, or use the link in the email. Letters still arrive in your Inbox. Sign-in and billing emails are still sent.
How is it different from Suggest a feature in the What's new tab?
Suggest a feature is for ideas and reports, with a status for each. The Inbox is for stories about your store and the Kedaify journey.
